Frequently Asked Questions

Yes, we offer swatches for fabrics, rugs and many of our finishes. Due to the handmade nature of our fabrics and rugs, please be aware that dye lots may vary 10-15%.

If a swatch is available for a particular item, click the ‘Order Swatch’ link near the ‘Add to Cart’ button to order a fabric, leather, rug or finish swatch.

Once you have reviewed your swatch(es), you have 30 days from the date of receipt to return your swatches for a full refund. Please note that clients are responsible for return shipping.

We recommend ordering a swatch prior to purchase. Due to the handmade nature of our products, variations should be expected and the texture and color of our offerings may vary on your device than the actual swatch you receive.

We use natural, undyed materials whenever possible. We source the finest materials throughout the world and import them to the countries where our goods are produced.

No. Our rugs are always woven by hand by skilled artisans. Each rug is exquisitely crafted over a period of months.

When you receive your Ben Soleimani, Inc. rug, it may shed, which is common and acceptable for artisanal rugs. We try to mitigate shedding by using the longest fibers possible, but some initial shedding should be expected, which will subside. This is known as “fluff”. Fluff is created from excess fibers from the spinning process. This is not a sign of poor quality. We recommend vacuuming until the fluffing ceases. Please reference our Rug Care Section.

Due to the handmade nature of our product, variations in size should be expected within a few inches.

We work with GoodWeave, an organization that is dedicated to eliminating child labor, forced labor, and bonded labor practices to assure that the goods we make, without question, will always be produced with socially conscious labor.

Our rugs are designed with the finest natural fibers such as wool, silk, flax, and jute. Below are some suggestions for caring for your rug:

• To preserve the life of your rug, we recommend the use of a rug pad.
• Avoid direct exposure to sunlight.
• Rotate your rug every three months to avoid uneven fading and wear.
• For hard-to-remove stains, please send your rug out for professional cleaning.
• To store your rugs, roll the rug front side out and place into an airtight plastic bag, and place in a dry area. Consider the use of desiccants to control moisture.
• Viscose rugs should never be self-treated and require the services of professional cleaners.
• Never fold your Ben Soleimani, Inc. rug.
• Non-performance rugs are for indoor use only.

Our Performance Rugs are designed with the look and feel of a natural wool rug. We incorporate man-made yarns in the construction, which resist spills and moisture.

• To preserve the life of your performance rug, we recommend the use of a rug pad.
• Avoid standing water on your rug.
• Small spills should be removed immediately with a clean, dry cloth. Gently blot the stain, don’t rub, and repeat until the stain is removed.
• For larger and harder-to-remove stains, please seek professional cleaning as soon as possible. Ben Soleimani, Inc. is not responsible for services or cleaning by a third-party company.
• During extreme weather and winter months, store your rug. To store your rugs, roll the rug front side out and place into an airtight plastic bag, and place in a dry area. Consider the use of desiccants to control moisture.
• Never fold your Ben Soleimani, Inc. rug.

Ensure your vacuum is always on the lowest setting. Do not use a cleaner head with teeth, or a beater bar, as this will damage your rug. We recommend suction-only vacuums to lessen the possibility of damage to the fiber and fringe.

Fading is a natural occurrence to any item exposed to the sun. The best way to avoid uneven fading is to rotate the rug every three months, so the rug will wear evenly.

Sometimes individual strings may stick out of the pile. This happens most commonly during the first few weeks of use. These long, untamed fibers that appear above the surface of the rug are leftovers of the knot itself. These knots aren’t open or damaged, or an indication that your rug is flawed. This is simply a part of the process of hand woven rugs. Do not pull a string out of the pile, carefully trim with sharp scissors.

Below are some suggestions for how to keep your wood furniture in peak condition:

• Use of coasters recommended.
• Use placemats on dining tables and keep hot objects away from direct surface contact.
• Use thin soft felt pads under decor.
• The recommended humidity in the room is between 40% and 60%
• Do not drag objects across your furniture, place them down gently.
• Avoid using abrasive soaps, all-purpose household cleaners, and mixtures containing boiled linseed oil, turpentine, or white vinegars.
• The recommended humidity in the room is between 40% and 60%
• Avoid exposure to extreme temperature shifts. Don’t place your furniture near heating or air-conditioning sources.
• Our furniture - apart from teak - is given a protective finish during production, We, therefore, recommend that any spills are removed immediately.
• When cleaning the surface, always work in the direction of the wood grain.
• We recommend shielding your furniture from direct sunlight. Move objects placed on furniture from time to time to prevent color discrepancies.

Below are some suggestions for how to keep your upholstery in peak condition:

• Rotate cushions and pillows weekly to distribute wear.
• Avoid placing your furniture in direct sunlight. All fabric and leather will fade over time
• Vacuum upholstery weekly using the upholstery attachment and crevice tool of your vacuum to remove loose particles.
• It is not recommended to apply scented fabric fresheners, neutralizers, and fabric protectors.
• To prevent possible transferring of ink onto fabric, do not leave newspapers or other printed materials lying on upholstery. Dye from rinse denim clothing can potentially transfer as well.
• Take special care when spraying household chemicals and commercial products near upholstery.
• Professional cleaning is recommended. Address spills immediately, always blot—never rub—with a clean, absorbent white cloth. Blot from the outside to the middle of the affected area to prevent rings.
• In some cases, spot cleaning can cause a ring or fading. It is best to have the entire piece or cushion casing cleaned by a professional upholstery cleaning service to ensure uniform results.
• Never use strong chemical cleaning agents or detergents on your upholstery.
• We never recommend cleaning on your own. If you decide to proceed in cleaning on your own, always pretest cleaning agents in a small inconspicuous area.
• Pile fabrics may require brushing with a non-metallic, stiff bristle brush to restore appearance.
• Periodic cleaning by a professional upholstery cleaning service is the only recommended cleaning method for your upholstery, including the furniture base beneath slipcovers.
• Annual cleaning is suggested, but this may vary depending on use.

Below are some suggestions for how to keep your metal furniture in peak condition:

• Lightly dust with a soft microfiber cloth.
• Never use harsh abrasives or cleaning solutions. Dry thoroughly.
• Do not let water or cleaners sit on metal, wipe off immediately with a microfiber cloth.

Below are some suggestions for how to keep your leather in peak condition:

• Use a chamois or your fingers to gently buff minor surface scuffs or scratches.
• Avoid exposure to extreme temperature shifts by not placing your furniture near air-conditioning or heating sources.
• Avoid placing your furniture in direct sunlight.

Leather is a natural material. Slight variations in texture, color, or appearance from hide to hide may occur.Leather is particularly subject to variations in color and naturally occurring markings. In addition, no piece of furniture can be produced from a single hide. These characteristics make leather unique, adding to both the beauty and character of the leather and are not considered defects. Over time, leather will naturally develop a patina and a softer, more supple feel enhancing the comfort and character.

Our leathers are both pigment- and aniline-dyed for softness, beauty, and durability.

Aniline dyeing:

• The word aniline is a term for transparent dyes that are used to color hides. This process penetrates the leather, dyeing it with non-toxic transparent dyes, which allows the leather’s natural markings to remain visible. The markings and color shadings in aniline leather distinguish genuine leather from man-made materials like vinyl.

• After aniline dyeing, the outside surface of the leather is coated with a pigmented resin, and then a subsequent clear-coating for durability. These layers of pigment and wax are gently buffed to bring out subtle highlights and lowlights.

Below are some suggestions for how to keep your lighting products in peak condition:

• Lighting fixtures require only a light dusting.
• Use a soft microfiber cloth with gentle pressure.

Below are some suggestions for how to keep your concrete products in peak condition:

• Wipe spills and liquids immediately to avoid staining.
• Do not use commercial cleaners not intended for concrete.
• Be mindful of edges.
• Use a breathable cover to protect against elements when not in use.

Below are some suggestions for how to keep your outdoor furniture in peak condition:

• Wipe spills and liquids immediately to avoid staining.
• Use a breathable cover to protect against elements when not in use.
• Rotate cushions periodically.
• Use a mix of mild soap and water with a gentle cloth for any markings on the frame or outdoor upholstery.
• Teak Furniture needs to be oiled every 2-3 months to maintain its warm hue. Thoroughly clean with a mild diluted soap solution, let dry. Proceed with oil per the manufacturer’s directions.

Furniture assembly is available by selecting White Glove Delivery for your order. Our shipping specialists will deliver, assemble and remove the shipping packaging from your home/office.

No, we do not offer lighting installation. Please seek a local professional in your area for installation of our lighting products. Ben Soleimani, Inc., is not responsible for installation services by a third-party company.

No, we do not offer art & mirror installation. Please seek a local professional in your area for installation of our products. Ben Soleimani, Inc., is not responsible for installation services by a third-party company.

Contact a Customer Service representative at 323-486-3491 regarding all missing part requests. To expedite the process, please have your order number available to better assist you.

Yes, we offer a trade program for qualified design professionals. You can apply for a trade account here.

Yes, we work with commercial and hospitality clients. Please contact us for additional information at service@bensoleimani.com.

Yes, we can accommodate large scale projects. Please contact us for additional information at service@bensoleimani.com.

Yes. The material must be reviewed and approved by our Custom Studio where you can discuss yardage and repeat.

Please contact your sales representative at (888) 216-4277.

If you are dissatisfied with your purchase, Ben Soleimani, Inc. will be happy to process a return for you,contingent upon the following:

• The return request is made within 7 days of delivery.
• A Return Authorization (RA) is required for all returns. Please contact customer care to obtain a return authorization number. All shipping costs associated with returned merchandise are the responsibility of the customer.
• Ben Soleimani, Inc., will provide detailed shipping instructions for your return.
• Should you choose your own carrier to make a return, we suggest you ship with a carrier that provides tracking numbers and that you request insurance. You will be responsible for any damages incurred in transit back to Ben Soleimani, Inc.
• The return must be postmarked within 30 days of receiving the Return Authorization.
• All returned items will be inspected and must be unused in their original packaging and condition, complete with all tags, instructions, and inserts. Ben Soleimani, Inc. reserves the right to refuse returns or exchanges.
• Please note that return shipping times may be lengthy and your items must be inspected at our facility prior to the issuance of a refund. Please allow 15 business days after your order has been received at our warehouse for review.
• You will be refunded the full purchase price, including tax (in accordance with applicable laws), less round-trip shipping. A 20% restocking fee will apply for your return. Due to the fragile nature of concrete, a 50% restocking fee will be applied to all concrete items that are returned or exchanged for reasons other than a manufacturer’s defect or damage.
• Credit card orders will receive refunds in the form of a credit to your credit card. Refunds generally appear on your credit card statement in one to two billing cycles.
• Orders paid by check will receive refunds in the form of a check.
• Orders paid by gift card are refunded via gift card.
• Round-trip delivery and shipping fees are non-refundable.

No. Items that are marked “Final Sale”, “Non-Refundable” or “Sold As-Is” are not eligible for returns or exchanges

If you would like to exchange your Ben Soleimani, Inc. purchase, we will be happy to process an exchange for you contingent upon the following:

• The exchange request is made within 7 days of delivery.
• Items must be unused in their original packaging, in their original condition, complete with all tags, instructions, and inserts.
• If not in their original condition, Ben Soleimani, Inc., reserves the right to refuse the exchange. Please allow us 15 business days after your order has been received at our warehouse for inspection.
• If you qualify for an exchange, you may exchange the item for another item of equal or greater value, but no refund or credit will be issued for the difference.
• Round-trip -delivery and shipping fees are non-refundable.

If an order is canceled after the order has been shipped or processed, it will be treated as a returned order. More details can be found here.

No, we do not accept returns or exchanges on Custom orders.

No, we do not accept returns or exchanges on Antique rugs.

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• Ben Soleimani, Inc. Gift Cards may only be redeemed toward the purchase of eligible Ben Soleimani, Inc.merchandise, either online, at our showrooms or by phone at (888) 216-4277.
• Your Ben Soleimani, Inc. Gift Card cannot be applied to previous purchases or used to purchase other Gift Cards.
• Ben Soleimani, Inc. Gift Cards cannot be returned, refunded, reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law.
• For balance inquiry, call us at (888) 216-4277 or contact a sales associate.
• The risk of loss and title for Ben Soleimani, Inc.Gift Cards passes to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier,whichever is applicable. We are not responsible for lost, stolen, or destroyed Gift Cards, or Gift Cards not purchased directly from Ben Soleimani, Inc.. A lost or stolen Gift Card cannot be replaced without presentation of an original receipt and will only be replaced in the amount of the value shown in our records at the time of the request.
• We reserve the right to void Gift Cards, close customer accounts, and bill alternative forms of payment if we suspect that a Gift Card is obtained or used fraudulently, unlawfully, or otherwise in violation of these terms and conditions.
• Purchase, acceptance, or use of Gift Cards constitutes acceptance of these terms and conditions. We reserve the right to change these terms and conditions at any time.
• No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with applicable laws.